Privacy Policy - XFlowSuite AI
Last updated: 04/14/2025
Data Controller Identification
XTechnology LLC (hereinafter, “XFlowSuite AI”, “we” or “our”), is a company registered in the state of Delaware, United States.
Legal address:
- 2810 North Church Street, #564337
- Wilmington, Delaware 19802, United States
- Contact us: Contact Form
Introduction
At XFlowSuite AI, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy describes how we collect, use, store and protect information when you use our platform, website and services (collectively, the “Platform”).
By accessing or using our services, you accept this Privacy Policy.
Scope
This Policy applies to personal data collected directly by XFlowSuite AI.
It does not apply to data that our customers collect and process using our platform. In such cases, XFlowSuite AI acts as a data processor, with the customer being the data controller.
We may enter into Data Processing Agreements (DPA) with our customers when applicable.
Information We Collect
Information provided by the user
We may collect:
- First and last name
- Email address
- Phone number
- Company information
- Billing data
- Login credentials
- Information submitted through forms, chats or integrations
Information collected automatically
- IP address
- Device and browser type
- Operating system
- Activity within the platform
- Cookies and similar technologies
Information from third parties
We may receive information from:
- Marketing platforms
- Social networks
- Service providers
- Business partners
- Public databases
Use of Information
We use personal data to:
- Provide, operate and maintain the platform
- Personalize user experience
- Process payments and subscriptions
- Provide technical support
- Send operational and commercial communications
- Improve our products and services
- Detect fraud or misuse
- Comply with legal obligations
Use of Artificial Intelligence
Some Platform features use artificial intelligence for:
- Response automation
- Content generation
- Data analysis
- Privacy commitment:
We do not use our customers’ personal data to train public artificial intelligence models. Data is processed exclusively for the provision of the contracted service and under controlled environments.
Legal Basis for Processing
We process personal data according to the following legal bases, as applicable:
- User consent
- Contract execution
- Compliance with legal obligations
- Legitimate business interests
We comply with applicable data protection regulations, including Latin American regulations and international standards.
Data Sharing
We may share information with:
Service providers
Including services for:
- Hosting
- Payment processing
- Analytics
- Technical support
Integrations and partners
When the user connects external services (for example, messaging, marketing or social media platforms).
Legal requirements
When required by law, competent authority or legal process.
Corporate operations
In case of mergers, acquisitions or sale of assets.
Important: We do not sell personal data to third parties.
International Transfers
XTechnology LLC is registered in the United States.
Data may be transferred and stored in:
- United States
- Latin American countries
- Other countries where our providers operate
We adopt reasonable measures to ensure an adequate level of data protection in such transfers.
Data Retention
We retain personal data for as long as necessary to:
- Keep your account active
- Fulfill service provision
- Comply with legal, tax or regulatory obligations
In some cases, we may retain information for additional periods when necessary to comply with legal obligations or resolve disputes.
We may also anonymize data for statistical purposes.
Security
We implement technical, organizational and administrative security measures, including:
Data encryption
Access controls
Security monitoring
However, no system is completely secure.
User Rights
Depending on applicable jurisdiction, you may:
- Access your personal data
- Request rectification
- Request deletion
- Object to processing
- Request data portability
- Withdraw your consent at any time
For exercising these rights, you may contact us through the contact form (click here).
Supervisory Authority
Where applicable, users may file complaints with the competent data protection supervisory authority in their country.
Children’s Privacy
Our services are not directed to children under 16 years of age. We do not intentionally collect personal data from minors.
If we detect information from minors, we will proceed to delete it.
Cookies and Similar Technologies
We use cookies for:
- Essential site functionality
- Usage analysis (analytics)
- Marketing and advertising
- We may use third-party tools such as Google Analytics or other measurement and advertising platforms.
Users can manage or disable cookies from their browser.
Third-Party Links
Our platform may contain links to external sites or services.
We are not responsible for the privacy practices of such third parties.
Changes to this Policy
We may update this Privacy Policy periodically.
When required by law, we will notify such changes.
Privacy Commitment
At XFlowSuite AI, data privacy and security is a fundamental pillar.
We design our platform under principles of:
- Data minimization
- Security by design
- User control
Contact
For any inquiries related to this Privacy Policy, you can contact us at: